- Must fully comply and abide by the Standard Operating Procedures (SOP's) of the company.
Follow proper payroll procedures such as swiping in and out for meal breaks.
Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Taj Hotels standards of excellence for quality, professionalism and friendliness.
Anticipate and service guest requirements before requests are necessary.
Serve and clear food and beverage items in an unobtrusive and professional manner.
Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).
Complete opening and closing side work as assigned and have all tables set according to standard.
Present menus and explanations for all menu items as well as specials of the day.
Present children s menus, and offer crayons and coloring book when appropriate, and describe specials.
Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.
Carry trays, bus and reset tables with linen, china, glass, and silver.
Offer after-dinner beverage by up-selling
Ascertain a guest s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed
Handle a guest walk-out by completion of check with managers assistance
Report any incident immediately, no matter how minor, to a manager.
Recognize and address potentially intoxicated, disruptive or undesirable guests and follow tips training guidelines.
Answer telephones according to the Taj Hotels standards and take reservations or provide information regarding the lounge or any other hotel service.
Greet each guest promptly, courteously, graciously with eye contact, a smile and a good posture.
Recognize regular guests and greet them by their name.
Use guest names for all guests as guest name becomes known.
Keep the working area clean and tidy at all times.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.
Excellent reading, writing and oral proficiency in the English language.
2 year food and beverage serving and/or related food and beverage experience.
Above average knowledge of wines, spirits, and mixed drinks.
Ability to work with POS touch system. Must be organized, efficient, possess good communication skills and is service minded.
Professionalism and immaculate Appearance
Menu knowledge including ingredients and awareness of all food allergies that might be noted
Alcohol service, safety and laws
Order taking and suggestive selling and promotions
Food service delivery
Bank and cash handling
Food safety and Sanitation Procedures
Industry Type :
Hotels / Hospitality
Functional Area :
Chefs / F&B / Housekeeping / Front Desk