The Warranty Coordinator is responsible to track the warranty progress and validate completion of mission requirements through the end state. Supports customer logistics requirements through the analysis, organization, planning and administration of various phases of day-to-day maintenance and/or repair activities. Reports to the SDPC (Service Desk Production Control) Supervisor. Coordinates and synchronizes asset support concerning warranted equipment under repairs. Warranty Coordinators duty location may be in the SDPC office or in one of the functional area departments. Warranty Coordinator will act as the primary communication link between the personnel executing the mission and the customer.
MAJOR JOB ACTIVITIES:
Analyzes standard contractual documents, customer usage data, customer operation characteristics, and related reports for warranty actions.
Acts as direct liaison between the service desk, material management team, and the contractor for warranty related equipment.
Analyzes warranty and maintenance requirements in order to develop strategies to achieve desired results.
Creates a method of tracking authorized warranty repairs and, upon request, provides completed information to management.
Provides current warranty updates to the Service Desk Supervisor.
Coordinates with PWD Operations department to keep track of assets identified from LOTD or RFP submissions and assists in Warranty CDRL data submissions.
Participates in special projects as required and works closely with the PWD Projects Team, DPW Projects, and the customer.
MATERIAL & EQUIPMENT DIRECTLY USED:
Personal Protective Equipment, office automation equipment to include desktop computer, printers, digital fax machine, shredder, plotter. Computer skills include a better than average working knowledge of Microsoft Word, Excel, Access and Outlook.
Work is generally conducted in an office environment; however, duties may involve the conduct of work in the out-of-doors area with a potential exposure to extreme climatic conditions.
Work will require lifting up to 50 lbs, stooping, climbing, prolonged standing, prolonged sitting and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents. Employee use of Personal Protective Equipment (PPE) is required in certain areas. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.