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Warranty Coordinator

Vectrus

Posted on May 29, 2019

3 - 5 years Kuwait - Kuwait

Any Graduation. Any Nationality

Opening 01

Job Description

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Description
POSITION SUMMARY: 
The Warranty Coordinator is responsible to track the warranty progress and validate completion of mission requirements through the end state. Supports customer logistics requirements through the analysis, organization, planning and administration of various phases of day-to-day maintenance and/or repair activities. Reports to the SDPC (Service Desk Production Control) Supervisor. Coordinates and synchronizes asset support concerning warranted equipment under repairs. Warranty Coordinators duty location may be in the SDPC office or in one of the functional area departments.  Warranty Coordinator will act as the primary communication link between the personnel executing the mission and the customer.
MAJOR JOB ACTIVITIES:
Analyzes standard contractual documents, customer usage data, customer operation characteristics, and related reports for warranty actions.
Acts as direct liaison between the service desk, material management team, and the contractor for warranty related equipment.
Analyzes warranty and maintenance requirements in order to develop strategies to achieve desired results.
Creates a method of tracking authorized warranty repairs and, upon request, provides completed information to management.
Provides current warranty updates to the Service Desk Supervisor.
Coordinates with PWD Operations department to keep track of assets identified from LOTD or RFP submissions and assists in Warranty CDRL data submissions.
Participates in special projects as required and works closely with the PWD Projects Team, DPW Projects, and the customer.
MATERIAL & EQUIPMENT DIRECTLY USED:  
Personal Protective Equipment, office automation equipment to include desktop computer, printers, digital fax machine, shredder, plotter. Computer skills include a better than average working knowledge of Microsoft Word, Excel, Access and Outlook.
WORKING ENVIRONMENT:
Work is generally conducted in an office environment; however, duties may involve the conduct of work in the out-of-doors area with a potential exposure to extreme climatic conditions.
PHYSICAL ACTIVITIES:
Work will require lifting up to 50 lbs, stooping, climbing, prolonged standing, prolonged sitting and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents. Employee use of Personal Protective Equipment (PPE) is required in certain areas. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.


Defence / Military / Government

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

MINIMUM QUALIFICATIONS:
Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
Associates Degree in a related discipline, or the equivalent combination of education, professional training, or work/military experience
Experience:
Required Three to Five (3-5) years of related experience in Excel/Access and Maintenance Management Systems.
Must be familiar with and have demonstrated experience coordinating, tracking, monitoring and reporting information.
Two (2) years in equipment/asset warranty tracking desirable 
Skills:
Excellent written and oral communication skills mandatory, as well as the ability to actively participate in the decision making process.
Candidate must possess strong customer service and analytical skills and have the ability to work effectively in a team environment as well as work independently with minimal supervision. Have a working knowledge
of Maximo or similar Maintenance Management Systems.
SUPERVISORY/BUDGET RESPONSIBILITIES:
Over Work Leads and Workers

Keywords

Warranty Coordinator

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Vectrus


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