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Warranty & Insurance Administrator

German Experts Car Maintenance LLC

Posted on August 12, 2019

3 - 5 years Abu Dhabi - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Warranty & Insurance Administrator
Job Location : UAE
Job Description :
component failures
warranty coverage allowed
established flat rate guidelines
established labor rate
allowed mileage and travel time
process claims in a timely manner
Review claims for excessive costs and push back where appropriate
Identify trends and major warranty issues and assist product/process improvements to reduce warranty costs and improving customer satisfaction
Control claim processing volumes to ensure claims processing meets service levels.
Communicate with dealers and/or Brand field organization on specific claim issues.
Provide hands-on support, interpretation of warranty policy; implement standardized best practices for claim adjudication processes and procedures to improve quality and consistency, ad-hoc training on a daily basis for claims processors.
Review and analyze newly reported vehicle damage claims
Maintain a current and accurate database for the sold warranty policies & insurance policies. Also the claims will have to be updated on regular basis.
Process claims within appropriate time frames
Contact the insurance claim department within 1 hour of receiving the vehicle to book the accident claim request.
Maintain professional standards in complex claim situations.
Handle heavy customer contact via phone and email.
Following the procedure implemented in the department.
Comply with safe work practices, with the intent of avoiding injury to themselves and others.
Take reasonable care of the health and safety of themselves and others.
Comply with any direction given by management for health and safety.
Not misuse or interfere with anything provided for health and safety.
Report all accidents and incidents on the job immediately, no matter how trivial.
Report all known or observed hazards to their Superior.
Interested candidates can apply with your resume.

Sales / Business Development


Customer satisfaction Claims processing Quality improvement Administration Management Training Database


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German Experts Car Maintenance LLC

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