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Welcome Desk Agent

Client of Fabican

1 - 2 years Dubai - United Arab Emirates

Diploma(Other). Any Nationality


, Posted on March 21, 2018 1 Opening

Job Description

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Welcome Desk Agent Jobs Vacancy, We are looking for experienced and talented Welcome Desk Agent for Dubai. Category Welcome Desk Agent Jobs
Job Responsibilities:
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as needed
• Assist with and book tours and activities for guests
• Maintain a friendly, personable disposition
• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
Job Requirements:
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• High school diploma or GED equivalent preferred
• Previous experience in customer service and/or hospitality industry preferred
• Experience using hotel booking software a plus
• Computer literate and proficient using Microsoft Suite
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience


Industry Type : Consulting / Management Consulting / Advisory Services
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile


• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• High school diploma or GED equivalent preferred
• Previous experience in customer service and/or hospitality industry preferred
• Experience using hotel booking software a plus
• Computer literate and proficient using Microsoft Suite
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience

Keywords

Housekeeping Hospitality Computer Literate Tours Customer Service Service Security Staff Customer Complaints Customer Experience

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Client of Fabican


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Website http://www.jobs.fabican.com/job/welcome-desk-agent/


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