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Welcome Desk Agent

Client of Eshfa.com

Posted on July 4, 2018

2 - 3 years Sharjah - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

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Job Description:
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


• High School Diploma or equivalent
• Minimum of two years experience in a hotel operations environment
• Minimum of two years experience in customer service
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

Keywords

Customer service Billing hotel operations security staff Powerpoint Basic Excel Room Banking Usage

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Client of Eshfa.com


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Website http://eshfa.com/job/welcome-desk-agent-jobs-sharjah/


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