Wellbeing Associate - Riyadh Concentrix Corporation

Our initiatives are crafted to enhance and support positive mental and physical health, while fostering a healthy culture and work environment across the organization. The Onsite Wellbeing Counsellor will provide onsite mental health and wellbeing support to employees working in content moderation roles. As a qualified counsellor or psychotherapist, you'll conduct sessions using interventions such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Mindfulness Based Therapies (MBT).

You ll routinely assess cases for risk, follow strict safety protocols and escalate complex cases to clinical leadership. Your role also includes collaborating with your colleagues to design and deliver group sessions that improve resilience, healthy coping, and distress management skills. As this role falls into the category of Trust & Safety, you ll be working with people exposed to harmful content. This may occur in the form of images, video, and text related to hate speech, violence, child safety, depictions of harm to self and others, and harm to animals. The primary responsibilities of this role include:

Deliver one to one onsite counselling sessions, addressing a range of psychological health issues using short-term therapeutic interventions such as CBT, ACT and MBT

Deliver one to one onsite coaching sessions, and develop resilience plans for maintaining employee health and wellbeing

Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships

Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness-based activities

Assess cases for trauma related to exposure to graphic content and follow escalation protocols

Evaluate and appropriately manage risks of harm to self or others in a timely manner Manage confidential case records and reports safely, and in line with privacy protocols

Deliver psychometric assessments to employees in the region

Review assessment data for trends that require intervention, and contribute to insight reports

Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner

Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication

Communicate with the clinical leadership team on a regular basis to discuss observations, insights risks and areas for improvement

Contribute towards safe working practices across the Psychological Health team

Attend monthly peer support sessions with your Clinical Manager and regional colleagues

Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies

Minium qualifications:

Master s degree in clinical psychology, counselling psychology, or psychotherapy

Current unrestricted license to practice in the country where the site is based

Minimum 3 years of experience in wellbeing or psychotherapy field

Proven experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds

Able to build trust and rapport with employees, managers and team members

Proven experience designing and delivering wellbeing/mental health training, workshops and webinars

Strong data management skills, ensuring accurate handling of sensitive information and session records

Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting

Proven ability to maintain professionalism and ethical standards in a business environment

Excellent communication skills

Fluent in written and spoken Arabic

English B1 as a plus Desired qualifications:

Experience working in Trust and Safety or a content moderation environment

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