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Experience
3 - 8 Years
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Jordanian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
System & Infrastructure Support:
Troubleshoot, diagnose, and resolve all application, user and system issues.
Ensure high performance of Retail systems across Head Office and all sites.
Provide support for MS SQL Server-based systems (Head Office, Back Office, POS).
User & Client Support:
Liaise with users at Head Office and fuel stations to resolve technical issues.
Provide training and guidance to users on system functionalities as required.
Work closely with vendors and external support teams for any third-party system issues.
Required Skills & Qualifications:
Technical Expertise:
background in infrastructure support (networking, servers, storage, cloud, security).
Familiarity with POS systems, bank terminals, etc.
Experience of Implement, test, configure, troubleshooting and supporting application.
Experience in Providing technical support to end-user as per IT related issues
Experience in Writing queries and manage MS SQL and writing scripts.
Good understanding of Web Services, API and IP based protocols
Knowledge of networking protocols, firewalls, VPNs, and other network management tools.
Desired Candidate Profile
Minimum 3+ years of experience in IT support roles.
Experience working with retail systems or similar environments with distributed sites.
Ability to work in an on-call & shift rotation, if necessary, to provide after-hours support.
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- System Administration
- Network Administration
- Security (IT Software)
Keywords
- Root Cause Analysis
- Tier 2 Support Engineer
- IT Operations
- Troubleshooting
- Application Support Specialist
- System Support Engineer
- Client Support Engineer
- IT Support Analyst
- System Administration
- Customer Service
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Diyar United Company
Established in 1980, Diyar United Company has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force of 900+ employees, its strategic alliances with leading technology companies, its focus on meeting client business objectives, its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management make Diyar an ideal partner for our client technology requirements through its partnership with IBM, Dell, HP, SUN, Cisco, Microsoft, Oracle and VERITAS etc DUC is the largest IT Company in Kuwait providing outsourcing services. Our experience in outsourcing varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels. The unique breadth of our outsourcing portfolio extends not just to technology, but also to internationally recognized process standards as a part of adopting the ITIL best practices
Read MoreNoor Jamal El Ali - Onboarding Specialist
Waha Mall, Dajeej Area, P. O Box #3985, Safat BT Tower, Khaled Bin Al-Walid Street, P. O Box #3985, Safat Abu Bakkar Siddiq Street, Kuwait City ,Kuwait, Al Ahmadi, Kuwait
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