Abandoned Goods & Pending Declarations Senior Specialist

Zakat, Tax and Customs Authority

Define and update criteria for the assessment of abandoned goods at ports to ensure consistent evaluation of items (perishable, hazardous, etc.)
Determine guiding principles for items reception and storage in areas and zones in line with existing gaps and leading practices to properly manage stock-in and optimize space utilization
Define indexing and classification standards, codes, methodologies, and systems to ensure proper product and goods tracking

Consolidate abandoned goods cases, study and assess reasons for abandonment (express, implied, pending declaration, unavailability of funds, goods are damaged, declaration errors, wrong documentation, etc.) to facilitate the assessment of needed actions
Develop case summary reports to recommend needed actions for handling goods (sold via auction, destroyed if perishable or low value, scrapped for parts, Re-sell and Re-export, hazardous, etc.) and follow up on implementation
Handle communication channels with clients or brokers to acquire missing information for pending declarations that would facilitate the release of goods to optimize space in abandoned goods areas
Coordinate with Legal department for high-risk cases, follow-up on the implementation of decisions circulated to ensure the proper application of approved verdicts
Monitor pending declaration cases, conduct root cause analysis and collaborate with internal and stakeholders on possible solutions and course of action

Monitor the proper storage of goods according to items specifications and recommend improvement measures to optimize the use of zones space
Conduct periodical inventory count according to procedure and checklist and ensure all items are available to avoid any loss/theft of goods and escalate discrepancies
Receive and log goods, assign related index number according to classification standards, define a new item code for items that do not have a predefined code and update relevant databases accordingly
Review and check quantity of received items against declarations, assess quality of products collected in order to report damaged items and escalate divergences from declaration forms
Optimize abandoned goods space and accordingly store items by categorizing them in order to simplify and facilitate locating and tracking in relevant areas
Coordinate items movement and ensure proper dispatch to end user following declaration approval and record items flow from/to in the stock databases
Coordinate with relevant stakeholders, security, maintenance, and cleaning activities within abandoned goods spaces to avoid any material loss
Analyse and categorize service incidents to identify operational deficiencies and recommend process/system/equipment improvements

Develop relevant reports and statistics on root causes for goods abandonment to recommend relevant declaration solutions
Develop reports highlighting discrepancies, logistical challenges, storage issues and recommend corrective/ improvement actions

Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner