Academic Support Assistant
Arabic Juniors
Posted 30+ days ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Are you organized, reliable, and passionate about education? We are seeking a proactive Online Academic Support Assistant to support the smooth operation of our online academy. In this role, you ll play a vital part in coordinating between students, teachers, and internal teams to ensure a high-quality educational experience. From academic support to administrative coordination, your efforts will directly impact student satisfaction and learning success.
- Academic and Student Support:
- Assist students with academic queries, and scheduling through email, chat, or the academy s learning platform.
- Maintain updated academic resources such as worksheets, summaries, and course materials.
- Track student attendance and follow up with students who miss classes.
- Administrative Coordination:
- Manage and update schedules for teachers and students, including rescheduling and cancellations.
- Schedule and follow up on trial sessions for new students.
- Handle invoice creation and management, including tracking payments and sending reminders.
- Maintain student and teacher databases with accuracy and confidentiality.
- Teacher and Student Management:
- Support onboarding of new students and teachers with orientation and required documentation.
- Monitor teacher availability and ensure class schedules are well-coordinated.
- Follow up on teacher performance reports and communicate feedback when required.
- Internal Team Coordination:
- Act as a communication bridge between academic, administrative, and technical teams.
- Follow up on pending issues and ensure timely resolution for smooth academic delivery.
- Assist in managing online platforms, Zoom links, digital folders, and communication tools.
Desired Candidate Profile
Has excellent written and verbal communication skills in English.
Minimum 2 years of experience in academic support, administration, customer service, or an education-related role.
Should have a detail-oriented, organized, and responsive with strong follow-up skills.
Can manage multiple priorities in a remote work environment.
Proficient in MS Teams, Google Workspace, Zoom, spreadsheets, and basic invoicing or CRM tools.
Ability to assist in basic tech troubleshooting during live sessions.
Experience in an online tutoring platform or e-learning environment.
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- Teaching
- Education
Keywords
- Academic Support Assistant
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