Access Management Supervisor

Zakat, Tax and Customs Authority

IT Security Access Management

Stay updated with IT security Access Management trends, understand business needs, and develop ZATCA IT security Access Management guidelines, policies and procedures to provide full protection of IT environment

Follow IT security Access Management operational standards, and accordingly operate IT security access including administration and maintenance (identity, authentication, and authorization) of networks, solutions, systems, applications and devices

Collect identity information of all service users, manage the complete lifecycle of access, identity and accounts and document all needed information

Receive requests for granting, changing or restricting access rights to services, enable access and authorization to systems and devices based on technical processes and requests, and manage ongoing business support for access management around the clock

Receive IT security access incidents and escalated tickets, handle the received incidents and tickets according to their priority, and provide the proper resolution in timely and effective manner within the agreed SLAs

Gather information on the received change requests related to IT security access, conduct impact analysis to prioritize and schedule the change requests, implement the change requests accordingly, and measure their effectiveness

Monitor the access to ZATCA systems, devices and applications, report issues, and provide recommendations

Collect the actual performance of IT security Access Management, analyze the collected metrics, identify gaps against set of KPIs, and generate periodical reports with appropriate corrective actions in order to eliminate or mitigate IT security access risks

Organization and Operations

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner

Escalate complex problems to the relevant person to ensure cases/issues are closed properly

Perform other duties as requested

People Management

Train junior staff on the different job activities to ensure transfer of know-how, when applicable

Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff

Support junior staff or direct reports in order to execute their duties according to set policies and processes