Accommodation Services Worker

Niceone

Core Accountabilities:

• Resident Care & Customer Service:

  • Greet and orient residents and visitors in a friendly, respectful manner; respond to inquiries and requests promptly and courteously.

  • Provide basic support to residents as required, including assistance with daily living tasks, guidance on facilities, and referral to appropriate services while maintaining resident privacy and dignity.

  • Build positive relationships with residents to promote a supportive, inclusive community atmosphere.

• Housekeeping & Maintenance:

  • Perform routine cleaning duties in common areas to maintain high standards of hygiene and presentation.

  • Carry out basic maintenance tasks, report repair needs, and coordinate with maintenance or external contractors to ensure timely resolution.

  • Follow cleaning schedules, infection control protocols, and safe handling procedures for cleaning chemicals and equipment.

• Food Service & Facilities Support:

  • Assist with meal service operations, including food preparation support, serving, clearing, and maintaining dining areas in accordance with health and safety standards.

  • Assist with inventory checks for supplies, stock rotation, and restocking of communal areas and service carts.

  • Support setup and cleanup for events or activities hosted in accommodation facilities.

• Operations, Safety & Compliance:

  • Follow company policies, procedures, and emergency protocols to maintain resident and staff safety at all times.

  • Complete accurate logs and incident reports, communicate concerns to supervisors, and participate in handovers to ensure continuity of care and services.

  • Adhere to confidentiality requirements and professional standards when handling resident information.

• Collaboration & Professionalism:

  • Work closely with accommodation managers, care teams, and external providers to coordinate services and resolve resident concerns.

  • Contribute to a positive team environment through clear communication, flexibility, and a willingness to support colleagues during peak periods.

  • Represent the organization with integrity, maintaining professional appearance and conduct in line with company standards.