Account Advisor - Chat

talabat

Employer Active

Posted 6 hrs ago

Experience

1 - 6 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What s On Your Plate?

  • Handle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete and canceled orders, agent s demeanor (LOB centers), escalation, vouchers, offers, and technical issues.

  • Handle complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.

  • Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.

  • Communicate vigorously with different internal and external channels to ensure complete order.

  • Comply with Talabat s standard guidelines and processes in relation to service recovery (compensation matrix and authority).

  • Collect customer feedback and suggestions, and forward them to the direct team leader for future action.

Desired Candidate Profile

BSc Degree in Business Administration, or Equivalent.

Fluent English Language B2 level ( written communication and content writing).

Years of experience: At least 1 year in the Customer Care field.

Excellent communication skills, Complaint handling, and Decision Making.

Ability to identify and track relevant community KPIs.

Attention to detail, critical thinker, and problem-solver.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Account Advisor - Chat

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

talabat

talabat is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

https://jobs.smartrecruiters.com/DeliveryHero/744000122000681-account-advisor-chat