Account Advisor - Content - Quality Check

talabat

What s On Your Plate?

• Legal Document Validation: Review and verify all partner-submitted legal and commercial documents, including commercial registrations, tax certificates, and trade licences, to confirm authenticity, completeness, and compliance with local regulatory requirements.

• Compliance Gating: The mandatory compliance checkpoint in the onboarding funnel. No account advances to content creation or live activation without your sign-off on documentation.

• Document Accuracy Verification: Cross-reference submitted documents against partner account details (name, address, VAT number, etc.) to catch mismatches before they escalate into operational or legal issues.

• Regulatory Awareness: Stay current on local licensing and legal requirements across Talabat s markets to ensure validation criteria remain accurate and relevant.

• Final Menu Review & Approval: Perform a thorough final-stage review of restaurant menu content submitted by outsourced teams. Approve accounts that meet quality standards or reject them with clear, actionable feedback when they fall short.

• Content Quality Assessment: Evaluate menu output across all dimensions: pricing accuracy, image quality, item descriptions, dietary and allergen tags, categorisation logic, and overall presentation consistency.

• Outsourced Team Output Oversight: Act as the internal quality checkpoint for content produced by outsourced teams. Identify recurring error patterns and escalate to the team leads and supervisors for SOP updates or targeted coaching.

• Brand & Standards Compliance: Ensure all reviewed content adheres to Talabat s content style guide, imagery standards, and regional guidelines before any account is activated on the platform.

• Rejection & Feedback Management: Communicate structured, specific rejection reasons to onboarding and sales teams whether for missing documents or content gaps enabling fast correction cycles and clean resubmissions.

• Data Integrity: Ensure that all partner metadata including business details, location pins, delivery zones, and operating hours is accurately captured and verified before sign-off.

• Stakeholder Support: Act as the subject matter expert for sales and account management teams on both documentation requirements and content presentation standards.

• Audit & Calibration: Maintain organised records of validation and review outcomes to support internal audits. Participate in calibration sessions to ensure consistent quality standards across the team.