Account Advisor

Delivery Hero

Employer Active

Posted 19 hrs ago

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent s demeanor (LOB centers), and technical issues.

Handle all complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.

Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.

Consistent complaint follow-up with customers to ensure full resolution of their cases.

Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).

Comply with Talabat s standard guidelines and processes in relation to service recovery (compensation matrix and authority).

Desired Candidate Profile

University graduate.

  • 1-2 years of experience in Call Center, Chat, Outbound, or similar fields in E-commerce, Telecommunications, Hotel Management, or Customer Service.

  • Strong customer service skills (communication and complaint handling.

  • Competent in MS Office (Word, Excel, PowerPoint).

  • Solid knowledge of Talabat s products, services, SOPs, and systems.

  • Positive demeanor, multitasking skills, and strong interpersonal abilities.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Account Advisor

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Delivery Hero

talabat is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

https://jobs.smartrecruiters.com/DeliveryHero/744000086405005-account-advisor-osu