Account Advisor - OSU

talabat

Posted on 17 Nov

Experience

1 - 2 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What s On Your Plate?

  • Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent s demeanor (LOB centers), and technical issues.
  • Handle all complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
  • Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
  • Consistent complaint follow-up with customers to ensure full resolution of their cases.
  • Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).
  • Comply with Talabat s standard guidelines and processes in relation to service recovery (compensation matrix and authority).

Desired Candidate Profile

What Did We Order?

  • University graduate.
  • 1-2 years of experience in Call Center, Chat, Outbound, or similar fields in E-commerce, Telecommunications, Hotel Management, or Customer Service.
  • Strong customer service skills (communication and complaint handling.
  • Competent in MS Office (Word, Excel, PowerPoint).
  • Solid knowledge of Talabat s products, services, SOPs, and systems.
  • Positive demeanor, multitasking skills, and strong interpersonal abilities.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Account Advisor - OSU

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talabat

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