Account Advisor - OSU

talabat

Employer Active

Posted on 13 Oct

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Summary

Overall responsibilities are to handle and resolve all customer complaint types in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty.

What s On Your Plate?

  • Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent s demeanor (LOB centers), and technical issues.
  • Handle all complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
  • Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
  • Consistent complaint follow-up with customers to ensure full resolution of their cases.
  • Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).
  • Comply with Talabat s standard guidelines and processes in relation to service recovery (compensation matrix and authority).


Desired Candidate Profile

University graduate.

  • 1-2 years of experience in Call Center, Chat, Outbound, or similar fields in E-commerce, Telecommunications, Hotel Management, or Customer Service.
  • Strong customer service skills (communication and complaint handling.
  • Competent in MS Office (Word, Excel, PowerPoint).
  • Solid knowledge of Talabat s products, services, SOPs, and systems.
  • Positive demeanor, multitasking skills, and strong interpersonal abilities.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Account Advisor

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

talabat


https://jobs.smartrecruiters.com/DeliveryHero/744000086405005