Account Advisor - Social Media

talabat

Employer Active

Posted 15 hrs ago

Experience

0 - 3 Years

Job Location

Egypt - Egypt

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

WHAT DID WE ORDER?

  • BSc Degree in Marketing, Business Administration, or Equivalent.
  • Fluent in Arabic and English (especially written communication and content writing).
  • Experience planning and leading community initiatives.
  • Ability to identify and track relevant community KPIs.
  • Attention to detail, critical thinker, and problem-solver.
  • An average of 6 months to 1 year of experience in social media management, online content writing, community management, or similar roles.

Desired Candidate Profile

Provide exceptional customer experience on social media channels - including but not limited to replying to customers' inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed.

  • Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive.
  • Monitor, track, and report on community feedback and online reviews.
  • Strengthen relationships with our loyal customers and key influencers within the community.
  • Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve potential conflicts that may affect brand reputation.
  • Be creative in responding and formulating replies in the FAQ sheets.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Advertising
  • Media Planning
  • PR

Keywords

  • Account Advisor - Social Media

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talabat

talabat is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

https://jobs.smartrecruiters.com/DeliveryHero/744000087620001-account-advisor-social-media