Account Director

techne agency

We're looking for a senior operator to lead client delivery across the agency and act as the right hand to the Founder & CEO.

This is a pivotal role within Techne, offering the opportunity to take ownership of high-profile client relationships, shape the quality and direction of our work, and build a delivery function designed to scale.

This is not a traditional account management role. You will operate across multiple disciplines combining strategic oversight, team leadership and hands-on execution to ensure consistently exceptional output. You'll manage the team, own the day-to-day, and be the person who keeps everything moving to a high standard.

Key Responsibilities

• Own senior client relationships across our European, UAE and US portfolio, acting as the main point of contact for strategy, performance and escalation

• Lead communication and direction across retainers and projects, ensuring accounts are proactively managed

• Identify and drive growth opportunities within existing accounts and support new business where relevant

• Balance client ambition with operational feasibility ensuring what gets sold can be delivered

Delivery & Standards

• Take full ownership of delivery across all accounts, including the transition from new business into execution

• Oversee social media, content production, influencer campaigns, paid performance, and website and editorial content

• Define clear processes and pipelines to deliver each scope item to a high standard

• Challenge output and hold a high bar for creative and strategic quality across all functions

• Understand team strengths and gaps, and step in where needed to support or unblock delivery

• Be comfortable getting hands-on when required to demonstrate standards or solve execution challenges

Team Leadership

• Manage and develop the social, content, influencer and performance team across London and Dubai

• Set clear expectations and hold the team accountable for performance and delivery

• Provide regular visibility to the Founder & CEO on team performance, risks and priorities

• Build a culture of ownership, pace and accountability shifting the team from reactive execution to structured, proactive delivery

Operations & Problem Solving

• Continuously review workflows, resourcing and delivery structures

• Identify inefficiencies and implement practical, scalable solutions

• Expand and improve the agency's network of vendors, tools and capabilities

• Move the team from ad-hoc execution to structured, repeatable systems over time

Growth & New Business

• Support the CEO and the Client Growth Manager on new business pitches through strong strategic, creative and operational input

• Shape proposals, scopes and pricing aligned with both client ambition and delivery capability

• Contribute ideas to improve the agency's offering, positioning and commercial structure