Account Management Executive

Dsquares

Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions that deliver unforgettable experiences and keep customers coming back for more. From concept to execution, we manage the entire loyalty journey, transforming brands into beloved favorites.
With a tech-savvy team and a passion for innovation, we're not just building programs; we're empowering businesses to establish lasting customer relationships.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared commitment to delivering extraordinary customer experiences. Join us in redefining the world of loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About The Role:
As an Account Management Executive , you will focus on maintaining and enhancing relationships with our clients across various sectors. Your mission will be to increase revenue through upselling and cross-selling Dsquares solutions while collaborating with internal teams to meet client goals and exceed project KPIs.
You will serve as the primary contact for our clients, monitoring and analyzing program KPIs to provide insights and recommendations for improving performance.
Key Duties & Responsibilities:
• Manage and enhance client relationships to ensure high satisfaction.
• Build connections with internal teams such as Partnerships, Operations, Legal, Finance, and Project Management.
• Identify opportunities to automate and scale processes within account management.
• Establish program goals and related metrics.
• Promote best practices for optimal utilization of our product.
• Maintain consistent communication about program statuses with clients.
• Follow up with cross-functional teams to gather necessary task updates.
• Analyze program data compared to established trends to derive insights.