Account Management Specialist

Tabby

Key Responsibilities

• Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
• Leadership: The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
• Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
• Upsell and x-sell: increase client revenue and enhance client satisfaction by providing personalized recommendations.
• Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.
• Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.
• Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
• Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
• Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.

Skills, Knowledge & Expertise

• Language: Bilingual Arabic and English speakers are required.
• Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
• Leadership: The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
• Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.