Account Manager Digital Transformation Advisor Global Brands Group Holding Limited (GBG)

Job Summary

The Account Manager Digital Transformation Advisor plays a pivotal role in steering our clients through their digital transformation journeys. We are looking for:

Account Manager Digital Transformation Advisor (1-3 yrs), seeking a dynamic individual passionate about technology & innovation. Lead the way in digital transformation & manage client relationships.

Senior Account Manager Digital Transformation Advisor (4-5 yrs), a seasoned professional to take our digital transformation solutions to new heights. Manage key accounts & drive strategic growth.

As a sales account manager, you will be at the forefront of managing key customer accounts, developing and executing strategic plans to meet clients digital needs. This position requires a unique blend of sales acumen, customer service excellence, and a deep understanding of digital technologies and trends.

Key Responsibilities

1 . Client Account Management:

• Foster and maintain strong relationships with key accounts to ensure high levels of client satisfaction and loyalty.
• Conduct regular reviews with clients to understand their evolving business needs and digital transformation goals.
• Act as the primary point of contact for client inquiries, managing and resolving issues promptly to ensure customer satisfaction.

2. Sales and Lead Generation:

• Identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
• Generate new leads through networking, industry events, and referrals, focusing on opportunities for digital transformation projects.
• Develop and maintain a robust sales pipeline, ensuring consistent sales performance and achievement of targets.

3. Digital Transformation Advisory:

• Provide expert advice and recommendations on digital strategies and technologies that align with clients business objectives.
• Stay abreast of the latest digital trends and innovations, advising clients on how to leverage these for competitive advantage.
• Lead workshops and presentations to educate clients about digital transformation opportunities and challenges.

4. Project Oversight and Coordination:

• Work closely with project teams to ensure successful delivery of digital transformation projects, on time and within budget.
• Ensure clear communication between clients and project teams, facilitating the resolution of any project issues that arise.
• Monitor project progress, reporting back to clients and internal stakeholders on milestones, performance metrics, and outcomes.

5. Collaboration and Communication:

• Collaborate with various internal teams, including marketing, technical support, and product development, to ensure cohesive strategies and solutions for clients.
• Ensure effective communication with both clients and colleagues, maintaining high standards of professionalism and service excellence.
• Participate in and contribute to team meetings, providing insights and feedback to drive continuous improvement in sales strategies and customer service practices.

Requirements & Qualifications

• Customer Satisfaction, Account Management, and Customer Service skills
• Excellent Lead Generation skills
• Effective Communication skills
• Ability to work collaboratively and build solid business partnerships.
• Strong organizational, planning, problem-solving, and analytical skills
• Experience in sales, business development, or a related field.
• Bachelor s degree in business administration, sales, marketing, computer engineering, communication engineering, or a relevant field.
• 4 8 years of technology-related sales or account management experience
• Good knowledge of digital transformation, cybersecurity, and cloud solutions
• Fluent English speaker
• Have confidence in communicating with C-level executives.
• Self-motivated and team player
• Cloud/security certification is a plus.
• Experience with Microsoft technologies is preferred.
• Simplicity and speed are taken to the max.
• Fact-based decision-making

This role is designed for a driven individual with a passion for digital innovation and customer success. If you are looking to leverage your sales expertise within a dynamic and transformative environment, we would love to hear from you.