Account Manager - GCC Caterpillar

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We are looking for a GCC account Manager to join our Customer Facing team within one of Construction Industries newly formed divisions: Customer Solutions Growth Regions.

About Customer Solutions Growth Regions Division

This team, alongside dealers, engages closely with customers to create, customize, and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing.

This role is part of the Customer Facing team, the engine of our business driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.

Role Definition: Oversees and coordinates all sales and various solution programs for a significant client or specific client group.

What You Will Do:

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
• Consult with dealers and internal business partners on the subject of sales and service support of product to corporate account customers.
• Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
• Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

Market & Product Knowledge

• Understand heavy equipment categories, applications, and competitive landscape.
• Stay updated on technology solutions (grade control, telematics) and service programs.
• Monitor competitor activities, especially Chinese brands (SDLG, LiuGong), and develop counterstrategies.

Machine, Aftermarket and Services Sales Expertise

• Strong commercial skills in selling heavy equipment and machinery.
• Ability to develop sales strategies, negotiate, and close deals.
• Experience with dealer/distributor networks and direct sales.
• Exposure to parts, maintenance, and service offerings to support full lifecycle sales.

Core Competencies

• Fluent in English and Arabic (essential for GCC client engagement).
• Negotiation & Influencing high-value deals.
• Strategic Account Management and revenue growth planning.
• CRM & Data Analysis for forecasting and performance tracking.
• Cultural Adaptability for relationship-driven GCC markets.

Skills Descriptors

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

Additional Information: To be reviewed

• Must be able to travel 60% - 70% of the time (GCC specific)