Account Manager (Software Solution)

Client of Worldwide Recruitment Solutions

Duties & Responsibilities Sales

• Develop and demonstrate a comprehensive knowledge of the marketed solutions
• Establish, develop and maintain productive and professional relationships with current and prospective customers to generate new business for the company s services
• Perform cold calls and in-person visits to understand and quantify customers requirements
• Lead presentations to potential customers, suppliers and promote company solutions
• Coordinate sales efforts with marketing, sales management, logistics and technical service teams
• Develop effective proposals, quotations for prospective customers while ensuring proper negotiation in order to close deals
• Meet the Unit s assigned targets for profitable sales volume and strategic objectives. Achieve assigned sales quota in designated strategic accounts
• Participate in trade shows, conventions, conferences and other events, to promote the company s services

Customer Service

• Maintain high customer satisfaction levels that meet the company s standards
• Participate in investigations of customer complaints, respond to all customers queries and concerns in a timely manner
• Proactively assess customer need on ongoing basis and lead solution selling that best address these needs

Compliance

• Follow up on clients agreements, credit limits and mode of payment and abide by them

Reporting

• Report to management on customer needs, problems, competitive activities and potential for new services
• Keep manager informed about products performance, opportunities, budget variances and problems that are encountered

Technology

• Stay abreast of latest mobile technologies, applications, technical services, market conditions, competitors and competitive activities, advertising and promotional trends through research and readings

Key Competencies Functional Competencies

• Account/Client Management: Works without supervision and provides technical guidance when required on managing accounts/clients in a way that provides benefits both for the organization and its clients
• Call Handling: Receives and monitors and deals with all allocated customers, without supervision and provides technical guidance to others
• Compliance: Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations
• Direct Sales: Works without supervision and provides technical guidance when required on maximizing the volume and value of direct sales
• Negotiation: Negotiates without supervision and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests
• Presentation Skills: Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise, and compelling manner
• Reporting: Works without supervision and provides technical guidance when required on creating relevant, lucid, and effective reports

Behavioural Competencies

• Analytical Thinking: Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically. Applies judgment on the basis of evidence and reasoning. Specifically, sees basic relationships; for example, identifying simple cause and effect or if-then relationships
• Business Perspective: Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands the market; for example, is aware of what current competitors are doing
• Customer Focus: Identifies and meets the needs of internal and external customers continually focuses on outcomes for customers. Specifically, improves service; for example, asking for customers feedback and takes action for improvement
• Customer Perspective: Represents the needs and interests of the customer to others to facilitate an understanding of the customer experience and focuses the efforts of the team on decision making that enhances the customer experience. Specifically, ensures plans consider customers; for example, making explicit links between the customer experience and the purpose of the specific collaborative effort, project and decision
• Information Seeking: A desire to know more and seek information to inform decisions. Specifically, explores; for example, establishing the facts by digging deeper, asking probing questions and challenges first responses
• Initiative: Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, is proactive; for example, recognizing and acting on current opportunities or problems and takes action
• Teamwork & Collaboration: Works cooperatively as part of a team and collaboratively with peers internally and externally. Specifically, values others input; for example, actively bringing people together around a specific problem