Account Manager

HELM

We re hiring an Account Manager to ensure seamless post-sale customer experiences. You ll manage onboarding, oversee project delivery, and strengthen client relationships while identifying upselling opportunities.
Key Responsibilities:
- Manage customer onboarding and ensure project success.
- Foster and maintain strong relationships with clients to ensure long-term satisfaction and trust.
- Proactively engage with clients to understand their needs and provide tailored solutions.
- Collaborate with teams to meet project timelines and budgets.
- Address client issues and maintain high satisfaction.
- Identify upselling opportunities and gather customer feedback.
- Maintain CRM records and improve processes.
Qualifications & Skills:
- Bachelor's degree in Business Administration or related field.
- 5-8 years of experience in account or project management.
- Strong communication, problem-solving, and leadership skills.
- Proficiency in CRM and project management tools.