Account Manager
DiliTrust
Employer Active
Posted 20 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Account Manager - Morocco
Dilitrust , a global SaaS provider , is transforming legal departments worldwide through cutting-edge technology.
Your responsibilities:
You will join the CSM-AM team based in Morocco . You will interact with C- level executives as well as mid-sized companies (SMBs), in both the private and public sectors:
Your main responsibilities:
Taking responsibility for a client portfolio and building a relationship of trust;
Managing contract renewals while creating cross- sell & up- sell opportunities ;
Identify opportunities and develop existing accounts by unlocking contacts within new departments to expand our reach;
Supporting clients in a consulting process;
Hold customer appointments to get their feedback on the use of our products;
Track business and usage KPIs ( Churn , Cross revenue, Upsell revenue , etc.)
Desired profile:
3 years as an Account Manager in a BtoB environment , ideally in SaaS / tech environment;
Excellent command of French , Arabic and English (internal communication in English + some clients exclusively in English);
A training role across our various modules to ensure continuous skills development for users;
An expert and consultant stance , capable of understanding the business needs of legal departments, general secretariats and compliance departments, and of proposing suitable solutions;
A rigorous and proactive monitoring of the customer relationship, guaranteeing good adoption and long-term satisfaction;
The ability to identify and propose workarounds when necessary, in close collaboration with our support and product teams;
Our values:
At DiliTrust , our values guide everything we do. Trust is our foundation, guaranteeing transparency and integrity in every action.
We promote inclusion by fostering a culture of empathy, diversity and belonging, where everyone's voice is valued.
We promote a practical mindset, encouraging initiative, resilience, and action-oriented thinking to meet challenges.
We strive for excellence, constantly pushing boundaries to stimulate innovation and demonstrating generosity in all our endeavors.
Above all, we succeed as a team, united by a common goal: collaboration.
Recruitment process:
Everything moves very quickly at DiliTrust ! We are able to complete the entire recruitment process in less than 15 days after our first contact!
Interview with a member of the HR team
Interview with the team manager
Interview with Chief Customer Officer
A reference point
What we offer you:
Join a rapidly growing company in an international and supportive environment (offices in Germany, France, Italy, Spain, USA, Canada, as well as Dubai and Mexico);
Our "Teleworking Charter" guarantees that you can find your balance between " Onsite " and " Remote ";
DiliTrust is a socially responsible company, committed to the diversity of its teams and dedicated to promoting professional equality at all levels.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Account Manager
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