Send me Jobs like this
Experience
5 - 10 Years
Job Location
Remote (Company based out of Other - United States Of America (USA))
Education
Bachelor of Business Administration
Nationality
Any Anglophone National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Lead onboarding activities including kickoff calls, success planning, and implementation tracking
- Serve as the primary liaison for client communications, guiding them through the pilot and rollout journey
- Monitor usage, engagement, and health metrics to ensure adoption and retention
- Conduct regular check-ins, performance reviews, and QBRs with clients
- Work closely with internal teams (Sales, Product, Designers, and Content Creators) to ensure timely delivery of client requests and campaigns
- Communicate client needs and feedback to influence product development and service enhancements
- Identify upsell and cross-sell opportunities within existing accounts
- Maintain high levels of client satisfaction and support renewal efforts
- Analyze client data to uncover insights that improve the customer experience and outcomes
- Maintain accurate records in CRM (HubSpot/Salesforce preferred)
- Prepare account status reports and updates for internal stakeholders
- Ensure smooth handovers between onboarding and success teams
Desired Candidate Profile
- Exposure to AI tools, martech, or content automation platforms
- Background working with multi-location clients or franchise businesses
- Familiarity with analytics tools (Looker, Tableau, Metabase, etc.)
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Account Management
- Customer Success
- Client Services
- SaaS
- Organic Social Media Management
- Digital Marketing
- CRM Workflows
- B2B Client Management
- HubSpot
- Salesforce
- AI Tools
- Martech
- Content Automation
- Looker
- Tableau
- Metabase
- Client Onboarding
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Cosmos Group
Cosmos Group is an exceptional founders of forward-thinking businesses with significant growth potential globally. Our mission is to support early-stage and developing businesses, fostering long-lasting relationships beyond mere business connections. As Dubai-based private equity investors, we bring extensive business acumen, a successful track record of launching businesses, and a trusted worldwide network. With a passion for change and innovation, we invest exclusively with personal capital, embracing diversity in all aspects.
Read MoreSimilar Jobs
Personal Assistant
Accurate law Associates
- 2 - 8 Years
- Dubai - United Arab Emirates (UAE)
Customer Happiness Executive
Prime Healthcare Group LLC
- 1 - 3 Years
- Dubai , Sharjah - United Arab Emirates (UAE)
Account Relationship Manager
Al Futtaim Private Company (LLC)
- 7 - 10 Years
- Dubai - United Arab Emirates (UAE)
Customer Service Officer
Brinks Global Services FZE
- 3 - 8 Years
- Dubai - United Arab Emirates (UAE)
Business Development Manager
Peoplegains
- 7 - 13 Years
- Dubai - United Arab Emirates (UAE)