Account Manager - Local Shops

talabat

What s On Your Plate?

• Develop, optimize & grow a portfolio of accounts through business reviews, KPI tracking and data analysis to identify and drive revenue growth.
• Collaborate cross-functionally with operations, marketing and vendor teams to ensure correct assortment, pricing, promotions, and service quality.
• Monitor vendor relationships to ensure consistent service levels.
• Ensure category growth, healthy order volumes and the right product assortment.
• Solid knowledge of pricing, assortment, and promotional strategies
• Maintain continuous business relationships with clients/ Vendors via in-person visits, regular phone calls and emails.
• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ Vendor and company.
• Make sure client catalogs are up to date at all times.
• Optimize the Vendor content (MOA, Delivery time).
• Commission rate renegotiation: - Building new commercial relationships by renewing existing contacts and renegotiating offers.
• Advertisement sales: -Acquiring and maintaining pictures from brand catalogue, using Talabat branding stickers, banners and newsletter.
• Generating food coupons, promotions and vouchers from existing Vendors.
• Convince clients / Vendors for brand promotion of Talabat pictures.
• Transmission method optimization: -Convincing clients / Vendor to implement a track order feature and changing the transmission method to WLA.
• Convince the Vendor to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage Vendors to subscribe to the online payment gateway.
• Coordinate with the Vendor, if the Vendor is live or active on Talabat, checking and resolving the reason, such as shutting down or stopping delivery.
• Maintain accurate records of all sales and prospecting activities including:-
  -Sales calls
  -Closed sales
  -Follow-up activities
  -Sales expense report
  -Presentations
  -Sales meeting report (new Vendor)
  -Vendor analysis sheet