Account Manager - Medical

Yodawy

You will be responsible on managing our portfolio ensuring business growth per account and managing customer relationships:

Provide clients with a smooth onboarding process

Manage customer relationships and remain in daily contact with clients to understand their needs and overcome any issues that may hinder the quality of service

Monitoring client s performance (Conversion rates) and introducing monthly service assessment and review

Respond to complaints and resolve issues aiming at customer contentment and satisfaction on a day-to-day basis

Following up on payments, and service alteration negotiations promptly ensuring regular flow.

Unearth new sales opportunities through cross-selling and turn them into long-term partnerships (Expanding the database of contact information such as families, and pensioners)

Coordinate with different stakeholders internally to execute deliverables

Organizing regular client meetings to ensure excellent customer service

Preparing and presenting proposals

Negotiating terms and conditions with clients

Collaborating with key decision-makers to identify opportunities and develop ideas that deliver sales results

Develop and maintain client reports.