Accountant Technical Support

Izam, inc.

Multiple VacanciesEmployer Active

Posted 21 hrs ago

Experience

1 - 3 Years

Job Location

Giza - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

Work as "Accountant Support for our software", and give our customers sufficient support to use our cloud ERP software (Daftra), efficiently.

Responsibilities include, but are not limited to:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Guide the customer to the best practice of using our software to fit their business needs and requirements.
  • Answer our customer's questions via our call center and resolve their issues via phone, email, or chat.
  • Handling complaints.
  • Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems.
  • Testing the system and reporting if there are any bugs.

Working Conditions:

  • 5 working days, 8 working hours.
  • Rotational shifts (24/7) on a monthly basis.
  • Rotational days off on a monthly basis.

Desired Candidate Profile

  • Bachelor s Degree in Accounting.
  • Must be flexible with the rotational shifts concept.
  • 1- years of experience as an accountant or in accounting is a must
  • Excellent in using Excel and Accounting programs is a must
  • Fluent English speaker (B2) is preferred
  • Excellent communication skills (verbal & written).
  • Excellent customer handling skills.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Accountant Technical Support

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Izam, inc.

https://wuzzuf.net/jobs/p/chektolkbl15-accountant-technical-support-daftra-izam-inc-giza-egypt