Accountants - Passenger Sales The Emirates Group

In this role, you will:

• Review processes, analyse high risk areas, handle quality checks, and ensure adequate maintenance of prevention and detection controls to ensure completeness, timelines of processing, accounting, billing and accuracy of computation and settlement.
• Resolve disputes, queries, discrepancies with internal and external stakeholders.
• Identify areas and ensure active involvement in projects, system enhancements testing and process changes and thereby acquire in depth knowledge and enhance business processes.
• Check the integrity of interfaces and completeness of data generated by the system. Provide support on key processes and deliverables in the absence of Finance Officer and assist the Finance Officer/Controller in month closing reviews by investigating movements in balances to ensure quality/accuracy of reporting and to ensure that month/year end adjustments are kept to the minimum.
• Provide data analytical support for Management Information Systems (MIS), KPI and Revenue Assurance.
• Accurately compute & settle refunds for documents issued by Emirates direct channels and account them in the Finance systems & Global Distribution Systems (GDS) in line with the defined SLA.
• Ensure compliance to refund policy & rules, Payment Card Industry Data Security Standard (PCI DSS) and local consumer protection laws related to refunds. Maintain accuracy and timelines in refund accounting and reconciliation to reflect the correct balance with minimal exceptions.
• Liaise and support Head Office & global EK for refund activities, queries, complaints, claims, new products and business (payment methods and services introduced). Analyse refund data and provide valuable feedback to commercial teams for business decisions.

Specific to Revenue Assurance

• To audit tickets for under-collection recovery in line with IATA fare rules & regulations.
• Liaise with Revenue Optimisation on discrepancies in fare circulars
• Manage agency debit memo (ADM) upload /settlement process.
• Identify/escalate fraud related deviations to concerned departments within given timelines.
• Ensure documents are audited on monthly basis in the Revenue Accounting System so correct dues are recovered from agents in line IATA fare rules & regulations.

Qualification

To be considered for this role, you must meet the below requirements:

• 3+ years of experience in Finance/Accounts
• Passed Standard Fares & Ticketing course either from IATA or Emirates Aviation College.
• Advanced fares and ticketing would be an advantage.