Accounts Receivable Administrator

Saba & Co. IP

Responsible for monitoring and controlling client accounts to ensure collection targets are met using various methods. This includes client assistance, debt collection and payment processing, record keeping and reporting, and internal coordination and follow-up.

Duties / Responsibilities

• Follows up with clients on a regular basis regarding the debt
• Handles clients complaints on time
• Conducts internet research to better understand the clients business
• Responds promptly to internal enquiries (departments and offices)
• Responds promptly to all bank requests
• Handles all credit enquiries and provides accurate advice within 24 hours
• Ensures that debts are paid in a timely manner
• Allocates payments in accordance with customer remittances
• Processes and generates reminder letters and monthly statements
• Adheres to strict monthly and annual collection targets
• Meets cash & debtor day targets set by the company
• Investigates and resolves queries related to non-payment of invoices
• Handles disputed bills and negotiates to bring payment within the agreed terms
• Maintains accurate records of all collection activity
• Identifies changes in payment patterns and proposes action to avert Doubtful Debts Provision
• Ensures that all pending applications are being followed up timely based on KPI
• Conducts regular branch briefings to share common errors and preventive measures for syndication