Accounts Receivable Cash App

Genpact India pvt ltd

Work closely with Team leader and Team members; take over Team leader assigned tasks and prioritize based on business need and impact.
Booking of Incoming Payments: Bank Statement and Remittance advices.
Handling unapplied cash: Unapplied/unidentified payment investigation & Cash collected at the month end.
Ensure customer and ledger accounts reconciliations based on the process needs.
Communication with client and related departments.
Reading and learning the operating procedures, contributing to the improvement of it, calling out of all unsolved/unclear issues to the Team Leader.
Receivables management (aging, overdue reports, SOAs, etc).
Monthly closing activities.
Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition.
Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case. Contact will vary from email, automated solution or phone calls, based on the collection strategy and process context.
Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
Acts as a buddy of new joiners during business specific training, shadowing or need for support. Takes over training new joiners on process, systems and overall client specific tasks.
There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities. Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients.
Accomplish all responsibilities in line with client compliance and integrity requirements.
Create, update, revise, and submit standard operating procedures for approval.
Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
Act as a backup or cross-trained for another process or scope of work.
Continuous improvement: Identify process gaps, propose improvements, and contribute to automation or digital tools implementation that support process efficiency.
KPI: Meet or exceed defined process targets (volume and accuracy) and ensure timely reporting of results or highlight proactively the need for support
Help tracking performance the junior other team members' performance.
Coaching juniors on process related situations.
Act as client facing person besides the Team leader.
Analyse reports, flag risks and improvement possibilities to Team Leader and our Client.
Improve & maintain reports based on the I2C standards.
Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
Drive standardization and productivity improvement within the team.
Collaborates inside the company with members of the same team or other teams to accomplish the allocated tasks.
Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager.
Offer support to the team for customer accounts clearings and reconciliations.