Job Description

Roles & Responsibilities

Key Responsibilities

Billing and Invoicing:

• Oversee the preparation and issuance of invoices for guest stays, group bookings, and hotel

services using Opera PMS.

• Ensure the accuracy of all guest bills and compliance with hotel policies.

Payment Collection:

• Monitor and manage timely collection of payments from guests, companies, travel agents, and

other partners.

• Handle deposits and payment schedules for group bookings and events.

Credit Management:

• Evaluate and manage credit limits for corporate clients and guests in line with hotel credit policies.

• Approve or decline credit applications and ensure proper credit extension.

Reconciliation:

• Perform regular account reconciliations to ensure accurate accounts receivable balances.

• Address discrepancies or issues with outstanding payments.

Reporting and Analysis:

• Prepare accounts receivable aging reports and present them to management.

• Utilize Excel for financial reporting, analysis, and data management, including pivot tables and

advanced formulas.

• Provide insights on financial performance and areas of improvement.

Team Management:

• Supervise the accounts receivable team, ensuring processes are followed and deadlines are met.

• Provide training and guidance to the team, especially in using Opera PMS and Excel for daily tasks.

Coordination with Other Departments:

• Collaborate with Front Office, Sales, and Events teams to ensure accurate billing for group

bookings and services.

• Liaise with Accounts Payable and Income Audit teams for smooth financial operations.

JOB DESCRIPTION

System Requirements:

• Proficiency in Opera PMS or other Property Management Systems (PMS) is required.

• Advanced knowledge of Microsoft Excel for data analysis and financial reporting.

• Familiarity with other hotel management software and accounting tools is a plus.

Training and Talent & Culture

 Ensure wherever possible that employees are provided with a work place free of discrimination,

harassment and victimisation.

 Treat complaints of harassment and discrimination promptly and confidentially.

 Treat customers and colleagues from all cultural groups with respect and sensitivity.

 Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Miscellaneous

 All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s)

within an amount of time that it takes to comply under normal circumstances.

 All Heartists” may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

 Ensure that all potential and real Hazards are reported immediately and rectified

 Be fully conversant with all departmental Fire, Emergency and Bomb procedures

 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the

security and safety of guests and employees

 Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel

Regulations by strict adherence to existing laws, statutes etc.

 Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm

or injury to selves or others

 Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and

Environment policies, maintain procedures to minimise our impact on the environment and prevent

pollution.

ACCOUNTS RECEIVABLE Paramount Hotel Dubai