Accounts Receivable Senior Accountant, Collection Deloitte

We are seeking a Collections Associate Experienced to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. The ideal candidate can mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.

Key Responsibilities:

• Portfolio Ownership (Complexity & Impact): Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment.
• Advanced Collections Strategy: Develop account-level collection strategies (call cadence, prioritization, promise-to-pay management, escalation thresholds) aligned to policy and customer behaviour.
• Exception & Root Cause Resolution: Investigate drivers of delinquency (billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate corrective actions to enable payment.
• Escalation Management: Serve as an escalation point for analysts; lead moderately complex customer negotiations and internal alignment to remove payment blockers.
• Payment Plans & Negotiation: Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.
• Cross-Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.
• Documentation & Compliance: Maintain accurate records of contacts, commitments, and outcomes; ensure collections activities adhere to policies and applicable regulations.
• Reporting & Insights: Track and report portfolio KPIs (aging, delinquency, promise-to-pay attainment, DSO drivers, dispute blockers) and recommend actions to leadership.
• Mentorship & Enablement: Coach analysts on best practices (call/email effectiveness, negotiation, documentation, prioritization) and contribute to playbooks and standard work.

Qualifications and Skills:

• Experience: 3 7 years of experience in a collections or accounts receivable role is required.
• AR Knowledge: In-depth understanding of the end-to-end accounts receivable process, from invoicing to cash application.
• Communication: Strong verbal and written communication skills, with the ability to communicate clearly and effectively with both internal and external stakeholders.
• Technical Proficiency: Experience with accounting software (e.g., SAP, Oracle) and proficiency in Microsoft Office
• Attention to Detail: A high degree of accuracy and attention to detail is essential.
• Language Skills: Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa) is required to support our global customer base.