Administrative Support Office - Operations & Professional (Remote)

Client of Pulse Media NL

Key Responsibilities

Administrative Data Management & Record Keeping

• Maintain and update spreadsheets and internal databases (Google Sheets / Microsoft Excel)
• Ensure data accuracy, completeness, and formatting consistency
• Standardize records (names, emails, phone numbers, regional identifiers)
• Identify duplicates, inconsistencies, and missing information
• Flag unclear data for follow-up
• Maintain structured file naming conventions and organized folders
• Support internal reporting with clean, reliable datasets
• Track and log updates and corrections

Task & Administrative Request Coordination

• Review and categorize incoming administrative requests
• Assign or route tasks to appropriate team members
• Track progress from assignment to completion
• Follow up on overdue or incomplete tasks
• Maintain clear documentation of task status
• Communicate effectively when clarification is needed

Tracking Systems, Logs & Reporting

• Update operational trackers (completed, pending, in-progress tasks)
• Log daily activities, updates, and issues
• Prepare brief progress summaries
• Monitor recurring data issues or workflow gaps
• Escalate inefficiencies when identified
• Support reporting with organized documentation

Scheduling & Coordination Support

• Confirm team availability when needed
• Update calendars based on instructions
• Send reminders for deadlines and milestones
• Track onboarding progress and checklist completion
• Support coordination to prevent missed steps

Quality Assurance & Documentation Standards

• Review work for accuracy and formatting consistency
• Maintain standardized folder structures and naming conventions
• Ensure documents are accessible and well-organized
• Support updates to process documentation
• Follow SOPs (Standard Operating Procedures) closely