Admissions Officer Aldar Academies

QUALIFICATIONS & EXPERIENCE

• Bachelor s degree required
• Minimum of 3 years experience in a customer-facing or administrative role (ideally within education or hospitality)
• Strong organisational skills and attention to detail
• Excellent communication skills in English (Arabic is an advantage)
• Experience with admissions systems (e.g. iSAMS, Sales Force, CRM platforms) is desirable
• Ability to handle sensitive information with discretion

PERSONAL ATTRIBUTES

• Professional, approachable, and service-oriented
• Highly organised with the ability to manage multiple priorities
• Collaborative team player with a proactive mindset
• Flexible and willing to support school events outside of standard hours where required

KEY RESPONSIBILITIES

Admissions & Enrolment

• Act as the first point of contact for prospective families, managing enquiries via phone, email, and in person
• Guide families through the admissions process from enquiry to enrolment
• Coordinate assessments, tours, and taster sessions
• Maintain accurate records across admissions systems
• Ensure timely follow-up and clear communication at all stages

Customer Experience & Relationship Management

• Deliver a high-quality, welcoming experience aligned with Cranleigh s standards
• Build strong relationships with prospective and current families
• Support enrolment and marketing events

Administration & Data Management

• Manage the admissions inbox and documentation systems
• Maintain accurate and up-to-date data across platforms
• Support reporting and admissions tracking

Collaboration & Compliance

• Work closely with academic and operational teams to ensure smooth onboarding
• Ensure compliance with relevant regulatory requirements
• Support re-enrolment processes and student transitions