Ads Sales Trainer Senior Process Associate English
Genpact India pvt ltd
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
In this role, you will be responsible to research, plan, organize and help conduct training programs
related to NHO, sales process/operations, and professional skills. You will also monitor and report agent wise and team level quality, conduct calibration, performing fraud and compliance audits.
Responsibilities
- Research, plan, organize and help conduct training programs related to NHO, sales process/operations, and professional skills.
- Create SOPs and related materials for new training programs
- Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement
- Actively listen and review the work performed by the team, making sure all is done to compliance with our policies and being able to rate that work in multiple parameters.
- Keep up to date and proficient in processing voice and products.
- Providing feedback, coaching, and mentoring to Personnel as needed, and working closely with the operation of Team Leaders and Personnel to meet the relevant service level metrics.
- Collect and share insights on process improvement, with training, operations or/and client
Qualifications we seek in you
- Expert knowledge of social media, mobile apps, and digital and mobile marketing.
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Experience working in a sale or account management role with small businesses.
- Proven track record of reaching and exceeding sales goals.
Desired Candidate Profile
Qualifications we seek in you
- Expert knowledge of social media, mobile apps, and digital and mobile marketing.
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Experience working in a sale or account management role with small businesses.
- Proven track record of reaching and exceeding sales goals.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Sales
- Business Development
Keywords
- Ads Sales Trainer Senior Process Associate English
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Genpact India pvt ltd
At Genpact, we don t just adapt to change we drive it. AI and digital innovation are redefining industries, and we re leading the charge. Genpact s AI Gigafactory, our industry-first accelerator, is an example of how we re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.