After Sales Operations Engineer (Home Appliances)

Midea Group

• Oversee the performance and commitment of Authorized Service Providers (ASPs) within the assigned region.
• Ensure timely closure of pending repairs, meeting the promised service timelines to customers.
• Act as the primary point of contact for ASPs, resolving operational challenges and ensuring smooth service delivery.
• Continuously assess and enhance ASP coverage to ensure optimal service reach and efficiency.
• Support business growth by identifying and onboarding new ASPs in line with market expansion strategies.
• Analyze ASP performance data to identify weaknesses and implement targeted improvement plans.
• Develop and maintain backup service coverage plans for each region to ensure service continuity.
• Monitor ASPs Key Performance Indicators (KPIs) to ensure alignment with company standards.
• Enforce company policies by applying appropriate disciplinary actions for ASP misconduct.

A bachelor s degree in engineering

• 3:5 years of experience in supervising ASPs or similar service operations.
• Excellent organizational and communication skills.
• Ability to work effectively in a cross-functional team environment.
• Good presentation skills.
• Proficiency in Microsoft Excel & PowerPoint.
• Good command of English (spoken and written).