After Sales Supervisor
Kasrawy Group
Employer Active
Posted 7 hrs ago
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Experience
2 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Manage and supervise the after-sales service department, including technicians and service advisors
- Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner
- Monitor and maintain customer satisfaction levels through regular follow-up and feedback
- Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers
- Develop and implement strategies to increase after-sales service revenue and profitability
- Conduct regular training and performance evaluations for the after-sales team
- Collaborate with other departments to improve overall customer experience and satisfaction
- Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures
- Handle escalated customer complaints and provide appropriate solutions
- Prepare and analyze reports to track after-sales service performance and make recommendations for improvement.
Desired Candidate Profile
- Bachelor's degree in Business Administration, Automotive Engineering, or a related field
- Minimum of 2 years of experience in a similar role, preferably in the automotive industry
- Excellent leadership and communication skills
- Strong customer service orientation
- Knowledge of automotive service and repair processes
- Ability to work under pressure and handle multiple tasks simultaneously
- Proficient in MS Office and other relevant software applications
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Administration
Keywords
- After Sales Supervisor
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