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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key responsibilities/What you do:
- Administrative experience in a customer focused role
- Strong knowledge of Microsoft Office (Word & Excel)
- Experience working in pressurized environment with tight deadlines
- High attention to detail.
- Time Management
- Strong communication (verbal & written)
- Team Player
- Flexible and display ability to prioritise workload.
- Proactive and ability to use initiative, solution driven.
- Ability to work well under pressure
Desired Candidate Profile
Key requirements/What you bring:
- Bachelor's Degree: Medical background is a must.
- Experience in insurance is a plus.
- Be a strong team player with good communication skills
- Ability to be flexible and open to learning new skills
- Respond to requests from external and internal clients through email within our 24-hour service level agreements (SLA)
- Process 40+ email per day and work on additional tasks
- Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
- Build positive and professional working relationships with internal clients
- Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
- Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
- Responsible for the policy management of small, medium and large corporate clients.
- Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
- Aim to achieve a first-time resolution when communicating via email or phone.
- Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
Company Industry
- Insurance
Department / Functional Area
- Administration
Keywords
- After Sales Support Policy Administrator
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