Aftersales Engineer ( Tools & Equipment )

SMG Automobile Services

Provides technical supervision, gives feedback, and prepares reports for all company branches upon request, specifically related to service centers and workshops.

Offers technical support to resolve issues in installations and maintenance, while also training technicians and engineers to find solutions and alternatives to problems.

Prepares replenishment reports for damaged parts under warranty, communicates with suppliers, and follows up on compensation, collaborating with the procurement engineer responsible for external supplies.

Monitors work quality and ensure the execution of all plans (installations & maintenance).

Oversees the execution and periodic follow-up of contracts with customers (maintenance contracts for equipment after installation).

Provides suggestions for new technical methods to improve the department's operations.

Prepares equipment suitability reports, both internally for SMG and externally for all customers and service centers.

Oversees the repair of certain devices and equipment for the company and its service centers.

Personally conducts field visits to major clients, monitors installation plans, reviews engineering drawings, and performs estimates and inspections.

Tracks the movement of spare parts inventory, including outgoing, incoming, and department needs.

Monitors vehicle movement and distribution to maximize service efficiency and customer satisfaction.

Follows up on invoices, work orders, and payments.

Trains employees on new systems and equipment.

Sets service pricing for customers and develops work plans (installations and maintenance).

Requirements

Bachelor of Engineering, preferably majoring in (Production - Power Mechanics - Mechatronics)

1-3 years of experience in the field of industrial equipment (maintenance and installation of industrial equipment)

English language: Full proficiency in speaking and writing

Computer skills (proficiency in computer applications Word - Excel)