Aftersales Manager Service & Parts

Urban Ridge Supplies

Responsibilities

• Lead and manage the daily operations of the service and parts departments to achieve business objectives.
• Develop and implement strategies to maximise departmental profitability and revenue streams.
• Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary.
• Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus.
• Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency.
• Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets.
• Ensure all operations comply with brand standards, company policies, and health and safety regulations.
• Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders.
• Prepare and present regular performance reports to senior management.