Agent de Reservation
AccorHotel
Employer Active
Posted on 30 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
- Respond to booking requests by phone, email or via online platforms.
- Check room availability and offer the best options to customers.
- Enter and confirm reservations in the hotel system.
- Maximize sales by offering upgrades and additional services.
- Apply the pricing strategy according to the periods and the occupancy rate.
- Follow performance and room occupancy targets. Offer a warm and professional welcome to customers from the first contact.
- Advise customers on the offers, services and facilities of the hotel.
- Handle special requests and ensure customer satisfaction before their arrival.
- Working in close collaboration with the Reception, Sales and Revenue Management departments.
- Ensure accurate follow-up of reservations and specific requests.
- Participate in coordination meetings to optimize the customer experience.
- Update customer files and booking histories.
- Prepare activity reports and monitor performance indicators.
- Respect Accor's procedures and standards regarding reservation management.
Desired Candidate Profile
- Minimum BAC+3 in tourism or business management.
- Previous experience in reservations, reception or customer service (preferred).
- Ma trise des syst mes de r servation h teliers (ex : Opera, FOLS, TARS).
- Good knowledge of pricing strategies and reservation management.
- My proficiency with office software (Excel, Word, Outlook).
- Excellent command of French and English, both spoken and written.
- Knowledge of a third language is an asset.
- A sense of service and customer satisfaction.
- Excellent communication and customer relations skills.
- Rigour, organisation and prioritisation management.
- Team spirit and ability to collaborate with different departments.
- Proactivity and ability to manage situations under pressure.
- Commercial acumen and aptitude for selling additional services.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Agent De Reservation
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AccorHotel
Spread over 18 hectares on the seafront in Taghazout Bay, the resort is located 17 km from the city of Agadir, near the deserted dunes of the Souss-Massa-Draa region, thus offering a range of tailor-made experiences.
https://jobs.smartrecruiters.com/AccorHotel/744000116384578-agent-de-reservation