AGENT - HOSPITALITY SERVICES Gulf Air

KEY ACCOUNTABILITIES

• Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
• Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
• Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
• Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
• Cross-sell and/or up-sell services to passengers.
• Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.
• Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
• Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.