Send me Jobs like this
Experience
2 - 3 Years
Job Location
Education
Bachelor of Business Administration(Management), Bachelor of Arts(Communication), Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle customer inquiries via phone, email, or chat related to banking products and services.
Resolve customer issues efficiently and escalate when required.
Maintain accurate records of customer interactions in bank systems.
Adhere to SLAs, quality standards, and compliance requirements.
Deliver a professional and positive customer experience.
Desired Candidate Profile
Bachelor’s degree with relevant contact center experience
Ability to speak and write Mandarin is mandatory
Good command of English
Basic knowledge of banking products and customer service standards
Willingness to work in shifts
Employment Type
- Full Time
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service
- Team Collaboration
- Client Service Agent
- Time Management
- Customer Support Specialist
- Support Center Associate
- Problem Solving
- Adaptability
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)