Agent & Process Automation Engineer Customer Experience Group

We are looking for a Agent & Process Automation Engineer to join our Data & AI team. In this role, you will design, build, and deploy AI-powered MS Copilot agents and pipelines to automate repetitive tasks and simplify workflows across all teams. Your mission: empower every department with intelligent automation, reducing manual effort and boosting productivity.

You will work directly under the CDO, collaborating with the CIO and business teams to identify high-impact automation opportunities. Ensure all tools comply with CTO/CISO policies. Your focus will be on delivering quick, scalable solutions from simple process automation to advanced copilot integrations while ensuring alignment with our data and AI strategy.

This role is ideal for someone who thrives at the intersection of AI innovation, process optimization, and team enablement.

Your duties will also involve:

MS Copilot & Automation Development

• Design, develop, and deploy agents tailored to automate routine tasks within teams (e.g., HR, finance, operations, customer support).
• Build lightweight, user-friendly automation pipelines to streamline workflows (e.g., document generation, data entry, approval processes).
• Collaborate with business teams to identify pain points and implement quick-win automation solutions with measurable impact.
• Integrate copilots with existing tools (e.g., Microsoft 365, Teams, Power Platform) to create seamless, intuitive experiences.
• Prototype, test, and iterate on automation solutions based on user feedback and performance metrics.

Data & AI Infrastructure

• Ensure copilot agents and automation pipelines leverage high-quality, secure, and well-structured data from our modern stack: Snowflake (data warehousing), dbt (transformation), Airflow (orchestration).
• Write clean, maintainable Python code for data processing, API integrations, and copilot logic.
• Optimize ETL/ELT processes to support real-time or near-real-time automation needs.

Cross-Functional Leadership

• Partner with team leads to understand their workflows and design copilots that solve real-world problems.
• Train and onboard teams on using copilot agents and automation tools, fostering adoption and self-sufficiency.
• Advocate for efficiency, identifying opportunities to replace manual processes with intelligent automation.
• Document and share best practices to scale automation across the organization.
• Train teams, lead stakeholder engagement, communication, and onboarding
• Ensure automations are used, adopted, trusted, and delivering measurable value
• Evangelize automation culture across the organization
• Success is not delivering technology, it s achieving adoption!
• Partner with DataOps/MLOps and IT in the deployment phase

Tooling & Compliance

• You will primarily work within an Azure and Microsoft ecosystem, but you are not limited to Microsoft tools alone. With CDO approval ensuring full compliance with CTO/CISO validation and policies., you will have the flexibility to explore and integrate alternative tools to best meet business needs.
• Stay updated on Microsoft Copilot Studio and AI builder capabilities to maximize our automation potential.