Agent Relation Client

Transcom

Employer Active

Posted 4 hrs ago

Experience

1 - 3 Years

Job Location

Tunisia - Tunisia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Become a travel ambassador for our passengers and do work that makes a real impact: transforming every stopover or booking into a memorable experience. In this role, you will:
  • Assisting travellers in managing their reservations (domestic and international flights);
  • Offer responsive assistance in receiving calls, emails or chat for ticket changes, upgrades or special services (luggage, meals, mobility assistance);
  • Managing various situations: resolving incidents (delays, flight cancellations, lost luggage) and proposing rerouting solutions;
  • Guiding clients on travel formalities, visas and air security protocols;
  • Contribute to the company's success by ensuring exemplary customer loyalty through premium service;
  • Working on a rotating schedule.
Search profile:
  • Mastery of French (C1 level or native language), both spoken and written;
  • Excellent communication skills and emotional intelligence to reassure passengers in all situations;
  • Ability to manage multitasking: juggling between booking software and internal communication tools;
  • Rigour and attention to detail: an error in date or destination is not an option in this case!
  • Positive attitude: you have a "high altitude" sense of service and know how to keep smiling under pressure.

Desired Candidate Profile

  • Mastery of French (C1 level or native language), both spoken and written;
  • Excellent communication skills and emotional intelligence to reassure passengers in all situations;
  • Ability to manage multitasking: juggling between booking software and internal communication tools;
  • Rigour and attention to detail: an error in date or destination is not an option in this case!
  • Positive attitude: you have a "high altitude" sense of service and know how to keep smiling under pressure.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Agent Relation Client

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Transcom

At Transcom, we are passionate about customer experience (CX). We are as dedicated to our customers as travelers are to their next vacation. That's why global aviation leaders trust us. We drive excellence for transportation giants and international booking platforms.

Read More

https://careers.transcom.com/job-openings/agent-relation-client-secteur-compagnies-aeriennes/

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