Agent Support N1

CGI

Your future duties and responsibilities:

- Takes calls for Level I. Support.

- Analyzes and defines the source of problems.

- Refers Level 2 and 3 cases to software and/or technical specialists.

- Documents interventions in support software (Service Now)

- Communicates calls to suppliers, if necessary.

- Follows up on interventions with stakeholders, customers and suppliers

Required qualifications to be successful in this role:

- Good knowledge of the M365 suite

- Experience in technical support required

- Organization and autonomy

- Great ability to work in a team

- Ease of communication

- Bilingualism (oral and written) required

- The technician is called upon to cover 24-7, on a rotational

basisCGI is an inclusive employer that listens to applications from people with disabilities and to the career development of men and women.

Skills:

CRM Ops Support & Process Mgt