Agent Support N1/N2
CGI
Employer Active
Posted on 18 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Resolve customer technical incidents.
- Ensure user requests are processed (via ticketing tools) in accordance with the contract and contractual deadlines.
- Respect instructions, procedures, and established processes.
- Prepare appropriate reports, respecting deadlines and submission format. - Contribute to the continuous improvement of the service and respect contractual commitments and the group's security rules.
Skills:
- SQL
Desired Candidate Profile
-Experience in a similar role is highly desirable.
-General customer relationship management skills,
-Ability to detect, process, and resolve Level 1/2 technical incidents,
-Customer & Service orientation, autonomy & ability to manage stress,
-Very good communication skills in French,
-Knowledge of SQL/PL SQL,
ITIL certification is a plus.
CGI is an inclusive employer and is attentive to applications from people with disabilities and the career development of men and women.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Agent Support N1/N2
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