Agent Support N1/N2 (F/H)

CGI

Position Description: Agent Support N1/N2 (F/H)

As part of its development, CGI is looking for a Support Agent.

Your future duties and responsibilities:

Functions and responsibilities
- Resolve customer technical incidents.
- Ensure the processing of user requests (via Tickiting tools) in accordance with the contract and contractual deadlines
- Respect the instructions, procedures and processes already defined.
- Write the appropriate Reporting while respecting the schedules and the sending form
- Contribute to the continuous improvement of the service and respect the contractual commitments and the group's security rules.

Required qualifications to be successful in this role:

- Experience in a similar position is highly desirable.
- General skills in customer relationship management,
- Ability to detect, process and resolve technical incidents Level 1/2,
- Customer & Service Orientation, Autonomy & ability to manage stress,
- Very good level of communication in French,
- Knowledge of SQL/PL SQL,
ITIL certification is a PLUS.

What you can expect from us:

Together, as owners, let's put our expertise to work.

Life at CGI is rooted in ownership, teamwork, respect, and a sense of belonging. With us, you'll reach your full potential because

We invite you to become an owner from day 1 as we work together to make our dream a reality. That's why we refer to ourselves as CGI Partners, rather than employees. We benefit from the impact of our collective success and actively contribute to the direction and strategy of our company.

Your work creates value. You'll develop innovative solutions and build lasting relationships with your colleagues and clients, while having access to global capabilities to bring your ideas to life, seize new opportunities, and benefit from leading industry and technology expertise.

You'll grow your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and who will provide opportunities to develop your skills and expand your horizons.

Join us, one of the world's leading information technology (IT) and management consulting firms.